We check fragile items prior to dispatch, and package them to ensure the highest likelihood of a safe arrival, but on rare occasions you may find an item arrives damaged. Please carefully inspect your items either during delivery, or shortly thereafter. All visual damage must be reported to us by phone or email within 2 working days of delivery. Failure to do so will mean we will be unable to process a refund or replacement. We recommend taking photos of the damage if possible. Once we’ve confirmed the damage, we’ll ensure the item is replaced free of charge and without further hassle. This policy does not apply to items that have a manufacturing defect or non-visual fault.
My item is damaged upon delivery. What do I do? Print
Modified on: Thu, 23 Nov, 2017 at 6:34 PM
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