Drench Customer Support

Most of the items we sell are guaranteed by the manufacturer for 5, 10, 15 or ‘life’. If your item develops a fault after 12 months, you can either contact ...

See our guide to water pressure here.

You are more than welcome to DIY install – we can’t tell you what to do with the items you buy from us. However, we do generally recommend installation by a...

If you have ordered smaller items (taps, kitchen sinks excluding ceramic sinks, shower controls, accessories, mirrors, mirrored cabinets etc.) these are del...

We check fragile items prior to dispatch, and package them to ensure the highest likelihood of a safe arrival, but on rare occasions you may find an item ar...

First of all, open your boxes. We regularly place smaller items inside larger items' boxes to reduce packaging waste, costs, and ultimately item prices....